Leadership Development

The Impact of Leadership Effectiveness on Business Results

Over the years, we have seen and measured the cascading impact of leadership effectiveness on business results. The DecisionWise Performance Cycle illustrates how this process works.

The cycle describes a continuous loop of actions and outcomes that reinforce each other. Leadership Actions and Employee Performance are the levers we can control. Customer Experiences and Business Results are, to a large extent, the outcomes of the previous two.

DecisionWise Performance Cycle



Effective Leadership
Effective leaders know that customer experiences both dictate and predict their business results, and that employee performance creates those customer experiences. While a leader's behaviors directly impact each of these areas, they also impact the effectiveness and engagement of employees. Employees, in turn, have influence on the customer's experience.

Both directly and indirectly, leadership actions impact employee performance to create better customer experiences and business results.

 Measurement
By quantifying leadership effectiveness, employee engagement, and customer satisfaction you will be able to compare the impact of each factor on business results. Using 360-degree feedback and employee engagement assessments to measure Leadership Action and Employee Performance, we consistently find direct correlations between these measures and customer satisfaction and business performance. High leadership scores result in engaged employees, satisfied customers, and increased business results.

Knowing how you measure up
360-degree feedback, employee engagement assessments, and customer satisfaction surveys serve as both indicators of current performance, and predictors of future bottom-line results. Do you know how you measure up?